Last updated: 17 JUNE 2025
French Unlocked (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website [french-unlocked.com] (the “Site”), use our Services, or otherwise interact with us.
By using our Site or Services, you agree to the practices outlined in this Privacy Policy.
1. What We Collect
We may collect the following Personal Data:
- Name
- Email address
- Phone number
- Payment details (processed securely via Stripe or PayPal — we do not store card numbers)
- Information you submit during lessons or via forms (e.g., homework, feedback)
- Technical data (IP address, browser type, device info, cookies)
2. Why We Collect It
We use Personal Data to:
- Provide and manage your lessons, subscriptions, and downloads
- Process payments and send receipts
- Send updates, reminders, and service-related emails
- Improve our content and user experience
- Comply with legal obligations
We will never sell your data.
3. Legal Bases for Processing (GDPR, if applicable)
For users in the EU, we process your data under the following lawful bases:
- Contractual necessity (e.g., providing lessons, managing subscriptions)
- Legitimate interests (e.g., improving services, preventing fraud)
- Consent (e.g., marketing emails — you can withdraw anytime)
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze site traffic
- Save user preferences
- Enhance your learning experience
You may modify your browser settings to disable cookies.
5. Who Has Access to Your Data
We share data only as necessary with:
- Payment processors (e.g., Stripe, PayPal)
- Communication tools (e.g., email platforms)
- Analytics services (e.g., Google Analytics)
These third parties are contractually bound to protect your data.
6. Data Retention
We retain your data:
- As long as you have an active account
- For up to 2 years after your last interaction
- Longer if required by legal or tax obligations
You may request deletion earlier (see §8).
7. Data Security
We use appropriate technical and organizational measures to protect your data, including encryption, access control, and secure servers. While no system is 100% secure, we strive to safeguard your information to the highest standard.
8. Your Rights
You have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Withdraw consent (e.g., unsubscribe from emails)
- File a complaint with a privacy authority
To exercise your rights, email us at: contact@french-unlocked.com
9. International Users
If you are located outside Canada, please note your data may be transferred to — and processed in — Canada. We apply appropriate safeguards for international data transfers in line with applicable laws.
10. Children’s Privacy
Our Services are not intended for children under 13. If we become aware we’ve collected data from a child without parental consent, we will delete it.
11. Changes to This Policy
We may update this Privacy Policy. Material changes will be posted here and, if significant, emailed to you. Continued use of the Site constitutes acceptance of the revised terms.